PRIVACY & COOKIES POLICY

1. Introduction

Glazed Windows & Doors Ltd is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We only collect the following personal information when you contact us:

• Name − To identify and address you properly
• Address − To provide accurate quotations and arrange installations
• Phone Number − To contact you regarding your enquiry
• Email Address − To send you quotations and confirmation details

We do not collect any other personal data unless you voluntarily provide it.

3. How We Use Your Information

Your personal information is used solely for the following purposes:

• To respond to your enquiries and provide quotations
• To arrange site visits and installations
• To contact you regarding your order or service
• To fulfil our contractual obligations

We do not:

• Share your information with third parties for marketing purposes
• Send unsolicited marketing emails
• Sell or rent your personal data

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent − You have given clear consent for us to process your personal data for a specific purpose (e.g., contacting you about your enquiry)
• Contractual Obligation − Processing is necessary to fulfil a contract we have with you
• Legitimate Interests − Processing is necessary for our legitimate business interests (e.g., responding to customer enquiries)

5. Data Retention

We retain your personal information only for as long as necessary:

• Active enquiries − Data is kept for up to 12 months
• Completed projects − Records are kept for up to 7 years for warranty and legal purposes
• Unsuccessful enquiries − Data is deleted after 12 months unless you request earlier deletion

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access − Request a copy of the personal data we hold about you
• Right to Rectification − Request correction of inaccurate or incomplete data
• Right to Erasure − Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing − Request that we limit how we use your data
• Right to Data Portability − Request your data in a portable format
• Right to Object − Object to processing based on legitimate interests
• Right to Withdraw Consent − Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at sales@glazedwindowsanddoors.co.uk or call 0118 405 0186.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes:

• Secure storage of physical and digital records
• Access controls limiting who can view your information
• Regular security reviews and updates

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies − Required for the website to function properly (e.g., cookie consent preferences)
• Performance Cookies − Help us understand how visitors use our website (if enabled)

Managing Cookies:

You can control cookie settings through our cookie consent banner or through your browser settings. Please note that disabling essential cookies may affect website functionality.

9. Third-Party Services

We may use the following third-party services:

• Google Maps − To display our location (subject to Google's privacy policy)

We do not share your personal data with these services unless necessary for their functionality.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

12. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):